Great staff, very friendly and professional. Both Nikki and Jo are very supportive with Karen and family.
Sally Jenkins, NOK, August 2019
Dear Elite Live In Care, I am writing to gratefully sing the praises of two Elite Live In Care employees, Nikki and Joanna. On Tuesday 22nd January, my husband tripped and fell in Market Street, Eastleigh. Nikki and Joanna took him into a branch of Santander and called paramedics because he had badly cut his upper lip and had a nose bleed. He was also badly shaken up. They stayed with him until I arrived and until I brought the car round to pick him up. They also telephoned me to let me know where he was and what had happened. We eventually went to the general in Southampton where they stitched his upper lip. All the swelling has nearly gone down although he does still have the remains of a bruise across his nose. However, he does feel much better in himself. We are so grateful to Nikki and Joanna for stopping and being there, both for Keith and myself. They are a credit to Elite Live In Care.
Liz and Keith Male, January 2019
Dear Nikki & Joanna,
On behalf of South Central Ambulance Service I would like to pass on our thanks to you both for all you did to help a member of my staff on the 22nd January 2019 in Eastleigh. I understand from staff at the scene that your assistance went above and beyond helping out the gentleman involved. It is encouraging to know there are members of the public who are happy to assist and support my crews when situations such as this arise. Thank you so much for all you did.
Mr. Mark Ainsworth Director of Operations, January 2019
Dear Jo, I just wanted to say thank you for arranging the live-in care for my husband, Andy, recently. All the arrangements worked out well and Andy got on well with Ellen and she took great care of him. I would have no hesitation in using Elite again. Please would you pass on our thanks and appreciation to Ellen too. Thanks again. Sue Ray
Sue Ray, NOK, Feb 2019
Hi Nikki. We felt we would leave it a day or two before letting everyone know how it went. The journey was good and we are pleased to say jenny is fine and seems to be settling well. We have visited her everyday and will do so for a while. Thank you and your team for caring for her so well over the past two and a half years, we will keep you informed from time to time. Best wishes, Ray and Jane
Ray and Jane Cooper, NOK, March 2019
The service has been extremely good. Elite have been flexible and helpful in dealing with changes in circumstances, and were very supportive during Mum’s most recent hospital visit
Richard Smith, NOK, August 2019
Jess who is Karen’s main carer at present is great. She knows how to meet all of Karen’s needs and works brilliantly with Karen.
Sally Jenkins, NOK, May 2019
We have been very happy with all carers, Chica in particular has been excellent.
David Fidlin, Feb 2019
Dear Jo, as a family we wish to express our thanks for all that you and your colleagues did for Christina. Although you were involved only for a short time, the approach you all took was characterised by both professionalism and sensitivity. The effort you yourself put in to making sure that she was happy and felt ownership of the arrangements was appreciated by us all. We also very much valued your sensitive and caring input after Christina died. Do please make sure that our sincere thanks are passed on to Chica, whose response on the night that Christina died was exemplary, particularly as we understand this was her first experience of handing a death of client. We would also like to express our thanks to Nikki, who responded so well as the duty manager…With many thanks again, David, Robin, Jon and Chris Sermon
family of C.Sermon Sept 2017
We were very impressed and pleased with the support and service offered to us by Nikki Barrow. She was extremely professional, pleasant and reassuring. The carer, Marie, who came to live in for a week, proved to be ideal. She coped well with my elderly mother; who can be rather demanding (due to her dementia) and needs a great deal of reassurance. We would certainly recommend ELote Live In Care, and hope to use their services again in the future. Many thanks
K.Mill daughter of C.Barr July 2017
Dad really appreciates his carer Rita, and the support from office staff Nikki and Donna. There is now an excellent handover scheme in place. All carers treat Dad as an individual and are empathetic towards him. Care has evolved for Dad, from semi-independent to now being completely dependant on others which has always been handled in a professional and sympathetic way. Knowing Dad has high quality care is so important to me.
J.Hansford, daughter of J. Hansford April 2017
I am so pleased with Robyn, I feel like she has become part of the family. She has fitted in so well and I have noticed such a difference
J.Attwater Nov 2016
I am very happy with carers support given to my mother
C.Renouf daughter of S.Barrett June 2016
I am very happy with Joyleen my carer, she makes me feel very safe
G.Peate Dec 2015
To whom it may concern, I am a social worker and I have been working with Nikki Barrow from the Eastleigh office since August this year as she is providing the care provision for a lady who is living at home. From the very start of talking to Nikki, I found her level of enthusiasm, professionalism and attention to what we are trying to achieve very refreshing indeed. Nikki has shown a very positive, can do attitude. Her communication is very good, she is always clear about things, meets timescales and feedback from this lady’s family members about Nikki is also very positive. Nikki clearly knows her job very well, she has a very good relationship with my service user and it appears that nothing is too much trouble for her. She has taken on the mantle of responsibility of helping me plan my service user’s week so that she is able to access local community actions which also helps meets the carer breaks. The carer employed by your service, Rati, is also showing the same positive attitude and passion for her job as Nikki. She has a delightful manner and is clearly assisting my service user re-engage living back in her home again after a long period away for a variety of reasons. I feel it is important for you to get feedback about your service and the staff you employ, Once again, many thanks
Social Worker for J.Mills Oct 2016
To all at Elite Live In Care, I would like to take this opportunity to thank everyone who was involved in the care of my mother Joyce Wensley. The service and care provided was second to none. From the start to the finish nothing was too much trouble and the individual carer provided was exceptionally good. She looked after my mum with such care and understanding it gave the family a lot of confidence that when we weren’t there mum was being well looked after. I can’t speak highly enough of this company and would highly recommend them to anyone thinking of needing a live in carer. Congratulations to everyone involved. It brings joy to my heart to know that people like you exist. Best Wishes. Elaine Dore
Sept 2016 permission to leave full names
It is unfortunate that our connection with Elite was so short (24 hours) but during that time we found the support we were given to be exemplary, caring and professional. The carer (Ella) was extremely supportive during the difficult time and in particular at the time my mother passed away.
Janet and Tim, children of P.Stokes Feb 2016
Both Nikki and Tari have been God sends. Thank you so very much. Like an elephant has stepped off our shoulders. We are peaceful knowing our mother/grandmother is safe, loved and cared for when we can’t be there. Please keep it up.
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